Which of the following best describes enterprise resource planning (ERP)?

The correct response highlights the role of enterprise resource planning (ERP) as an integrated support system that enhances service delivery and reduces operational costs. ERP systems are comprehensive platforms that unify various business processes by allowing real-time sharing of data across different departments, such as finance, human resources, supply chain, and customer relationship management. This integration fosters efficiency, promotes better decision-making, and can lead to significant cost savings through streamlined processes.

ERP systems are not limited to one specific function or department; instead, they encompass a wide array of functionalities that support an organization's overall operations. By improving service capabilities—such as providing timely access to information and automating routine tasks—ERPs contribute to improved customer satisfaction and operational agility.

The other choices fail to accurately capture the essence and breadth of what ERP entails. For instance, while the aim of enhancing sales may be a byproduct of improved operations, it is not the primary focus of ERP systems. Similarly, ERP systems are designed to enhance, rather than limit, financial controls by providing comprehensive data analytics and transparency. Lastly, describing ERP as a tool designed solely for financial management overlooks its broader applications across various business units and its critical role in facilitating cross-departmental collaboration.